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Booking Recovery Card

Ticket or booking not opening? Go staffed.

Use the booking number, passport, Chinese station or attraction name, and staffed counter before you miss the train, flight, or entry window.

Find counterUse detailsShow phrase
Do not send passport numbers, ticket QR codes, or booking screenshots to unknown helpers.

Urgent Steps

Handle the next five minutes.

  1. Move to the official service pointUse a ticket counter, service center, staffed gate, attraction office, airline desk, or station information desk.
  2. Show saved booking detailsUse your booking number, passenger name, date, train or flight number, attraction name, and Chinese station name.
  3. Use the original documentCarry the passport or document used for booking. Do not enter document numbers into chinatripready.
  4. Use Wi-Fi or staff help for QR issuesIf the QR code or app will not load, ask staff to search the booking manually.
  5. Fix refund or change issues laterFirst solve entry, check-in, boarding, or ticket pickup. Handle refunds or support after the immediate window.

Show This In Chinese

Use these for the first sentence only.

These fixed phrases express your first request. Use a translation app, staff help, or official support for follow-up questions.

Explain QR code problem

我的二维码打不开，可以帮我查一下预订吗？

My QR code will not open. Can you help me check the booking?

Explain QR code problem

我的二维码打不开，可以帮我查一下预订吗？

My QR code will not open. Can you help me check the booking?

Ask for manual service window

请问人工服务窗口在哪里？

Where is the manual service window?

Tell staff you have booking number

我这里有预订号。

I have the booking number here.

Say you have the booking passport

我带了预订时使用的护照。

I have the passport used for the booking.

Switch Path

Choose the fastest clean backup.

  • Use an official staffed counter instead of self-service machines when the app or QR code fails.
  • Show booking number, date, passenger name, and Chinese station or attraction name.
  • Use the passport or document used for booking.
  • Use station, airport, attraction, hotel, or booking-platform support on stable Wi-Fi.
  • Use transport recovery if the booking issue affects how you reach the next place.

Get Help

Escalate without exposing sensitive data.

  • Railway station service centers and ticket windows for train issues.
  • Airline counters and airport information desks for domestic flight issues.
  • Attraction ticket office or visitor center for entry issues.
  • Hotel front desk if you need help calling or finding the official service point.

Follow-Up Phrases

If the first sentence is not enough.

Use one short follow-up phrase, then move to staff help, a translation app, or official support.

Ask for official staff help

我需要官方工作人员帮助。

I need help from official staff.

Ask staff to write a location

可以请您写一下柜台、登机口或上车点吗？

Could you please write down the counter, gate, or pickup point?

Ask staff to speak slowly

我中文不太好，请您说慢一点。

I do not speak Chinese well. Please speak slowly.

Ask staff to call a shown phone number

可以请您帮我拨打这个电话吗？

Could you please call this phone number for me?

Do Not Do This

Keep the account safe.

  • Do not share passport numbers or ticket QR codes with unofficial helpers.
  • Do not rely on one screenshot; keep booking app, email, and offline details if possible.
  • Do not wait until boarding or entry time to solve a broken QR code.
  • Do not use unofficial paid helpers inside or outside stations.

Evidence Boundary

Use this as a recovery aid, not a guarantee.

Booking recovery steps prioritize staffed counters, original booking documents, and manual lookup. Rail, flight, attraction, and QR-code recovery paths still need official support mapping and field notes. Last reviewed 2026-05-11.

  • Needs recent field notes for rail station manual windows, attraction ticket offices, and domestic flight counters.
  • Needs official support-source registry for major booking and transport providers.

After The Immediate Problem

Save the next backup on stable data.

Use the checklist and address card after the urgent purchase, ride, check-in, or counter issue is covered.

Open Transport ChecklistOpen Address Card